Privacy Policy Statement

Your privacy is important to us. This policy explains what information we collect, how we use it, and your choices regarding your personal data.

Information We Collect

We collect only the information necessary for your consultation and to improve our service delivery.

• Personal identification details such as name, email address, and contact number.
• Any information you submit through our contact forms or feedback channels.
• Technical data automatically collected (e.g., browser, device type, IP address).
• Records of your interactions with our website, such as page visits and support queries.

How We Use Your Information

Collected information is used solely for providing quality consultations and maintaining compliance.

• To respond to your requests and deliver personalised consultations.
• To manage your account and provide customer support services.
• For compliance with Australian laws and managing reporting obligations.
• To improve our processes and ensure technical security for all users.

Legal Basis of Processing

We process your data in line with Australian privacy laws and regulations.

Processing is based on your consent, the necessity of performing consultations, compliance with legal obligations, or our legitimate business interests, always prioritising your privacy rights.

Sharing Information

Your information is never sold, and sharing is limited strictly to essential service providers.

• With technical partners who support the secure operation of our site, only as needed.
• With regulatory or legal authorities, when required by Australian law.
• With trusted consultants directly involved in your service request, and only as necessary.

Data Security

Our security measures are focused on safeguarding your personal data through encryption, secure infrastructure, and ongoing risk assessment. We follow industry standards and regulatory requirements for information protection to give you peace of mind.

Your Rights

You have control over your information at every step.

• Request access to the personal data we hold about you at any time.
• Correct or update your information as needed for accuracy.
• Request erasure of your personal details, subject to legal obligations.
• Object to certain uses or restrict processing of your information.

Cookies

We use cookies to enhance your browsing experience, improve our site, and maintain security. You can review your preferences at any time.

Cookie Policy Cookie Policy

Contact Us

For privacy questions or to exercise your rights, contact our team using the details below.

Changes to This Policy

This privacy policy may be updated. Check this page for the latest version and review any material changes.